2014 was a big year for eBay. For retailers, 2014 will likely be known as the year eBay entered an aggressive phase in the management of its marketplace and made new strides to put its customers first.
This renewed ethos manifested itself in the introduction of the new eBay Defect Rate (eDR, as we call it).
If you sell on eBay, it’s likely next to impossible you haven’t come into contact with the eDR by now. But if you need some refreshing — or if you’re new to selling on eBay (welcome!) — we’ve laid it out for you here to serve as a handy reference as you plan your 2015 strategies.
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