Navigating Online Consumer Behavior: 2021 E-Commerce Trends and Forecasts

Original Air Date: October 13, 2021

The steady rise of online shopping drastically accelerated in 2020, and the continued evolution of online consumer behavior continues to drive change across the e-commerce industry.

As leaders in e-commerce technology and innovation, ChannelAdvisor recognizes the importance of understanding these evolving consumer mindsets and how they shape the direction of our industry. That’s why, since the beginning of the pandemic, we’ve partnered with leading global research firm Dynata to conduct periodic global surveys of online consumers and monitor changing behavior.

In August 2021, we polled more than 5,000 active online shoppers across the US, UK, France, Germany and Australia, and now, we’re ready to share the results with you.

Join Bradley Hearn and Greg Ives as they dive into the data to understand:

• How consumers are discovering products
• Where shoppers are researching and purchasing products
• What these trends mean for the holiday season
• How consumer perspectives differ across global regions
• And much more

View on-demand and gain insights to connect with consumers at strategic moments in their digital journeys.